Frequently Asked Questions
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Find quick answers to the most common questions about
BookMyTokens.
General
BookMyTokens is a QR-based walk-in token management system for clinics, offices, government counters, and service centres. Customers scan a QR code to take a token number and wait without physically standing in a queue. Staff manage the queue in real time from a phone or computer.
It’s designed for any walk-in business: clinics, hospitals, banks, government offices, pharmacies, labs, repair workshops, corporate reception desks, and universities. If you have customers who arrive without appointments and need to be served in order, BookMyTokens is for you.
Not at all. BookMyTokens works just as well for a small clinic with one counter as it does for a large hospital with many departments. It scales with you — start simple, add counters as needed.
BookMyTokens requires an internet connection for both staff and customers, as it operates in real time. However, the system is very lightweight and works fine on basic mobile data connections.
For Customers
Setup & Account
Most businesses are live within 5 minutes. Create your account, add your counters, download your QR code, and you’re ready. There’s no integration, no hardware setup, and no technical skills required.
No special hardware is needed. All you need is a printer (to print the QR code) and any phone or computer to manage the queue. You can also display the QR code on a screen or TV monitor instead of printing it.
Yes. BookMyTokens supports multi-staff operation. Each counter can have its own staff member managing it, while the admin has visibility across all counters. You can assign specific counters to specific staff.
Yes. You can reset the token counter at the start of each day so it begins from Token #1 again. This is available in your dashboard settings.
Yes. BookMyTokens only stores basic information — customer names entered during token booking and queue activity logs. No payment or sensitive personal data is stored. All data is transmitted over HTTPS.
Pricing & Plans
Yes. BookMyTokens supports multi-staff operation. Each counter can have its own staff member managing it, while the admin has visibility across all counters. You can assign specific counters to specific staff.
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